Acceptable Use Policy

Purpose & Scope

This Acceptable Use Policy ("AUP") applies to all users of HypeCity, regardless of subscription tier — Free (Explorer), Plus, Intelligence, Pro, and Enterprise.

This AUP supplements our Terms of Service. In the event of conflict between the Terms and this AUP, the Terms govern unless this AUP explicitly states otherwise.

Violations of this AUP may result in account suspension, termination, and/or civil or criminal legal action, depending on the severity and nature of the violation.

Permitted Uses

You may use HypeCity to:

• Research neighborhoods and markets for personal investment decisions
• Compare cities, neighborhoods, and investment signals
• Build and manage personal watchlists
• Export data within the limits of your subscription tier
• Access the API within published rate limits (Pro and Enterprise tiers)
• Share screenshots of platform content with proper HypeCity attribution
• Use the platform for internal organizational purposes on multi-seat tiers

Prohibited Uses

The following activities are strictly prohibited. Violation may result in immediate termination.

API Usage

API access is available on Pro and Enterprise tiers, subject to the following rules:

• Rate limits are enforced per tier and published in the API documentation. Exceeding limits triggers throttling, then temporary suspension.
• Caching: You may cache API responses for a maximum of 24 hours. Longer caching requires written permission.
• Attribution: Any public-facing use of API data must include the attribution: "Data: HypeCity Intelligence"
• Security: API keys must be stored server-side only. Embedding API keys in client-side code (JavaScript, mobile apps) is prohibited.
• Resale: Resale or sublicensing of API data is prohibited without a separate commercial license agreement.

Full API documentation is available at docs.hypecity.com.

Reporting Violations

If you become aware of any violation of this AUP, please report it to:

• General abuse: abuse@hypecintelligence.com
• Security vulnerabilities: security@hypecintelligence.com (responsible disclosure encouraged — we do not pursue legal action against good-faith security researchers)

All reports are reviewed within 48 hours. We may request additional information to investigate.

Enforcement

We enforce this AUP through an escalating response framework:

Note: Termination for AUP violation does NOT entitle the user to a refund of any prepaid subscription fees.

HypeCity's refund terms — including the 30-day money-back guarantee, cancellation flow, statutory consumer cancellation rights (EU/UK/IL), the dispute and chargeback process, and the pro-rata refund on service discontinuation — are set out in full at /legal/refund. The Refund Policy is the canonical source for everything refund-related; it forms part of these Terms.

Refunds are processed by our Merchant of Record, Paddle. To request a refund, email support@hypecintelligence.com with the order ID from your Paddle receipt, or use the refund-request form in the Paddle customer portal linked in your receipt.